Imagine a dilapidated car that you’ve spent a fortune repainting, upholstering, and enhancing its outward appearance. While the car may now look elegant and impressive, its ride and performance remain the same as that of a broken-down vehicle. If you want to improve its functionality, you need to replace the engine. Organizations worldwide spend significant resources on initiatives such as corporate culture programs, office redesigns, employee engagement innovations, and employee …

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If employees are considered as the internal customers of organizations, they often rank lower in priority compared to external customers. In the race among companies and organizations to achieve greater economic value, these internal customers have, in a way, become victims. However, it didn’t take long for the consequences of neglecting internal customers to reflect in the economic success metrics of businesses. Organizations, upon investigating the causes of their lack …

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